CSA Member Handbook

Our goal is to be as transparent as possible while growing you and your family the best food around!

We update and publish our CSA Member Handbook for all farm members each year.

This document includes information on the farm including growing practices, expected crops, a deeper explanation of the shared risks and rewards of joining a CSA farm, our refund and cancellation policy, share pick-up logistics as well as how to best communicate with Farmer Beth.

CSA share rescheduling and refund/cancellation policies

Refund/Cancellation Policy

In the CSA model, members are seen as active farm partners and integral to the success of the farm. Members may cancel their subscription at any time; however, we cannot offer refunds for shares after 2 weeks prior to the first delivery day. Once you join our CSA, you are committing to the entire CSA season type that you signed up for. We can offer a gift certificate for the amount of your remaining shares, which you are welcome to give as a gift (or the farm can help gift your share to a family in need).

Fall Share addendum:

Fall share refunds cannot be obtained within 8 weeks prior to the first delivery date. Inside of 8 weeks, we can donate your share to a family in need in the Madison area, or you can redeem the value of the share in credit towards future shares, or in other goods and services from Winterfell Acres (workshops, whole chickens, etc.).

Vacation Rescheduling

We know summer is a traditional time for vacationing, so in order to accommodate this we allow up to two rescheduled pick-ups during the 18-week summer CSA season. For other shoulder season share types (spring or fall CSAs, for example), we expect you to pick up every share unless you communicated with us via email prior to signing up about missing a share. For shoulder season share types, you can miss one of your boxes and receive an equal amount of produce on a following delivery of your choosing (this means you will receive two boxes the week you choose). Email the farm to schedule any expected vacations or missed pick-ups so we can coordinate appropriately. Also, please consider asking a friend or family member to pick up your CSA share instead- they might love it!